I was recommended this location by a friend. I made an appointment and unfortunately had to cancel due to Covid. I made another appointment, but unfortunately came down with another ailment. I hated canceling both times, but I did not want to get anyone sick. I made another appointment and received a letter from Baystate Dental. The gist of the letter was how valuable their time was and I am pretty much not the type of patient they want at the practice. It was also signed by Melissa who apparently does not have a last name and whose reputation precedes her. So, moral of the story is if you go to this practice do not get sick and care about getting others sick. I am now in need of a dentist and have dental issues that need to be addressed.
It was easy to make an appointment. The receptionist was very helpful and friendly. The hygienist, Dorothy, was very knowledgeable, professional and friendly. Dr. Chen was great! It was a pleasure to go to Baystate Dental!
Very pleasant office staff, hyginest was informative, & my dentist is amazing. There is no judging & they really make you feel well taken care of. My dentist has gone out of her way to be informative and giving me solutions to expensive processes. I couldn’t have asked for a better place to go with the caretaking of my teeth… thank you all!
The staff here is always friendly and kind. I see Jessica and she is amazing! Very informative and helpful. You can definitely tell she is passionate about her job and it shows through her work!
I started coming to this office in the summer of 2023 for an emergency tooth crack. The office took me in and immediately started working on my teeth and even completed the work from the past 3 years that I needed. This office is amazing! The dental assistants and the front staff and the doctors all were very accommodating, skilled, kind people! This was amazing
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