I am incredibly grateful for the exceptional care provided by this dental practice. They stand out as the best dentist I’ve ever encountered. The cleanliness, hygiene standards, and genuine care are truly commendable. Unlike my previous experiences, there’s no sense of being taken advantage of for financial gain. The team is not only helpful but also operates with integrity, prioritizing patient well-being over profit. Highly recommend this outstanding dental service.
Being in dentistry for over 9 years I know when a practice is all about money, and not the actual care of the patient. They're very unprofessional, and not understanding at all. I was scheduled for an appointment today, and missed it due to my chronic pancreatitis all night and this morning. When it gets inflamed there is nothing I can do and happens randomly. However, they were trying to charge me, a MassHealth patient $50 for the broken appointment. This is my second appointment, but my first missed appointment. They gave no warning, and didn't seem to care.. just a pay or we can't book you. Reminding me why I left dentistry. Doctors see a missed appointment as if their bank account has suddenly went bankrupt. Other people have had good experiences here because they're paying, or their insurance is paying-- but let any small inconvenience happen and watch how the entire office goes against you.
Pros: I found the professional and experienced dentist I was seeking, who provided me with the right solutions. The customer service was both professional and friendly. Cons: Nonetheless, on several occasions, I encountered minor lapses in attention to detail from some staff members who seemed inadequately trained and not entirely responsible. While these issues may not be major, they do hold significance.
They always do such great work. From the receptionist to the dental assistant and doctors. They made me feel comfortable and had great conversation and explained step by step what they were doing. I’ve been going to this office since 2015 and also got my braces done here as well. I highly recommend them to all.
As a patient, I have been coming to Dental Associates for over a decade. I always had a fear of the dentist until I met Dr. Jaradeh and Dr. Mallouh’s work. The doctors and their staff are patient and won’t operate unless the patient is comfortable. It is a calm atmosphere and an extremely clean office. I have referred multiple people of all ages and they were extremely satisfied with Dr. Jaradeh’s work specifically. I highly recommend this family dentist for people in Lowell and the surrounding areas to people of all ages.
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