My experience with Dr. Torchia was excellent. I had #13 pulled and he told me that the roots were very straight and it should come out easily....which it did. In the past I had gone to 2 other places for extractions - both times it was a long, difficult, stressful procedure. In one case the dentist showed me that I had huge roots that were curved like fish hooks. So the fact that they struggled - and so did I - with those extractions may have been unavoidable. But what I really liked about Dr. Torchia was his manner. He explained everything as he was doing it, and I found that comforting. Maybe some people prefer not to know, but I hate being left in suspense! Because of my great experience with Dr. Torchia, I would highly recommend him. (By the way, I saw Dr. Torchia in the Springfield location, but I couldn't make that show up for the review - just the West Springfield location.)
Mr. Torchia I will call him (because I refuse to acknowledge that he is a doctor of any sort) should have his medical license stripped from him. I went in to have a tooth extracted, number 30 (second to last molar on the bottom right). I have had this procedure on 3 other adult teeth and 2 children's teeth before so this wasn't new for me. I have always had novocaine and the gas mask so that is what I did this time. The procedure started and Mr. torchure, oops I'm sorry, Torchia began to say how big my roots were. Probably something you shouldn't say to a patient no matter how brave they look. I began to feel nervous, because of his comments and moaned quietly twice, just as a reaction. I couldn't feel anything but he was scaring the living daylights out of me. He stopped what he was doing, told the nurses to put me on 100% oxygen, and explain to me why he's leaving and to have me reschedule. RESCHEDULE? I am bleeding, already had paid $155 for this tooth to be pulled, you already started sir and now you want me to reschedule? Why? What did I do wrong? He left the room and the nurse told me that the "doctor" doesn't like moaning and wants me to be put to sleep. At this point I am sobbing because I was so mad. She asked if I wanted to try again and obviously I did because my tooth was half way extracted. He came back in and his voice radiates though my body, I still shake remembering this. He told me that I should reschedule and be put to sleep. Realizing I don't want this terrifying man anywhere near me I looked him in the eyes, and told him I want a different doctor because I am not interested in being put to sleep. I stood up and walked out to the waiting room to tell my husband what had happened. I demanded a refund and at this point I began to feel excruciating pain because my tooth was loose, bleeding and my jaw was sore. What kind of a doctor, walks out on their patient after already beginning a surgery and then tells them to reschedule? The girls in the office quickly gave us our money back and referred us to their sister office in Chicopee so my procedure could be finished. I had no choice but to go through all of that again, another round of novocaine, more gas all with that terrifying experience still fresh in my head. The office in Chicopee was great, Brett was my Doctor and he was very patient with me. Unfortunately because I was so stressed out and in so much pain from the jerk before, I had to be put to sleep for this one. This also unfortunately doubled our bill from 155 to almost 400 dollars. Not what I had planned on. In the days and nights since, I have had to be heavily medicated because I have Nerve damage from so many needles going in my mouth. I have had to miss work, and have a trip to the ER to confirm the nerve damage. I have a lawyer ready, and soon Mr. Torchia will be served with legal papers because I do not want anyone else, not even my worst enemy to ever go through what I have went through. The nightmares of his voice, the constant pain from nerve damage, and the money I have had to spend on pain medicine and hospital visits. I will be posting the facts everywhere and anywhere I can, hopefully I can save at least one person from this terrible man's uncalled for behavior.
Been going my entire life and its the only place ill ever go. Went to aspen dental once and let's just say after a huge infection, mcnally fixed me.
Had a visit there today with Dr. Torchia. I would go back . He and his staff made me feel comfortable. Wonderful experience.
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